Shipping Policy
HOW LONG DOES DELIVERY TAKE ?
processing time (1-2 business days):
The delivery timeline consists of two periods:
Order Confirmation, customization, quality check, and packaging
Delivery Time:
USA: 5-8 business days.
UK: 5-8 working days.
Australia: 5-12 business days.
Europe-wide: 5-8 working days.
Rest Of the World: 5-12 working days.
Shipping Options:
FREE SHIPPING on all orders
Warehouse Working Hours & Cutoff:
Our warehouse operates Monday–Friday.
Cutoff time: 12:00 (GMT+01:00) Central European Standard Time (Berlin)
ADDRESS CHANGE
Address changes are only possible shortly after placing the order. Please contact our
customer service Via support@designerhers.com as soon as possible.
CANCELLATION
Once an order has been placed, it cannot be edited or canceled before delivery, Orders are
processed immediately to ensure on-time shipping.
LOST OR RETURNED PACKAGE
If a package is lost or undeliverable due to logistical issues, we Will send a new package Immediately. Please reach out to me for assistance.
DEFECTIVE OR INCORRECT ITEM
We’re sorry for the inconvenience If your product is damaged in transit, or you receive the wrong Item, we Will send a replacement free of charge on the first occurrence. If the issue happens again, we will issue a full refund.
Unfortunately, refunds are not available for first-time defects, only replacements.
QUESTIONS?
Need help? Contact us Via live chat or email us at support@lovjngaestgner.com, ana well
respond as soon as possible!